FAQS

We move fast. All orders confirmed before 1 PM (CET) Monday to Friday leave our logistics center the same day. If you place an order after that time or on a weekend, it will ship the next business day.

Spain (Mainland) & Portugal (Mainland): 24-48h.

Balearic Islands: 48-72h.

Canary Islands: 5-10 days.

Rest of Europe (including UK & Switzerland): 3-5 days.

Rest of the World: 5-10 days.

Shipping costs are automatically calculated at checkout based on your exact location and the delivery method you select.

Free shipping from €60 in mainland Spain and Portugal, €70 in the Balearics and €100 in the Canary Islands.

In Europe, from €80 in Germany, France, Italy, Finland and Luxembourg, and €90 in Austria, Belgium, Ireland and the Netherlands.

Elsewhere the threshold is higher and depends on shipping costs — you'll see yours at checkout, in your currency.

UK orders must be £136 or more, and shipping is free.

Yes — we ship worldwide through our international carrier network:

In addition to Europe (including the UK and Switzerland), we deliver door-to-door to the United States, Canada, Mexico, Brazil, Chile, Argentina, Australia, Japan, China, the United Arab Emirates, South Africa, and virtually any other destination.

Just add your address at checkout and you'll instantly see the exact shipping cost and estimated delivery time for your country.

It depends on where you're ordering from:

European Union: No. Your order travels freely — no customs, no extra charges.

United Kingdom, Switzerland, United States & rest of the World (Canada, Mexico, Brazil, Chile, Argentina, Australia, Japan, China, UAE, South Africa, and all other destinations): We ship under the DAP (Delivered At Place) incoterm. Import duties and taxes are not included in your order, and your local customs authority will request them upon delivery.

Canary Islands: Orders under €150 are exempt from customs charges. From €150, the shipment may be subject to import duties and taxes (IGIC and DUA), collected upon delivery.

Important: Customs duties and taxes are collected by your country's government, not by Naut. That's why we cannot refund them — if you need to claim them back after a return, you must contact your local customs office directly. If a package is returned to us due to unpaid customs fees at the destination, we will process your refund deducting only the logistical cost of the return trip.

Our warehouse is automated and processes orders the moment they are received. For this reason, once an order has been placed, we are unable to make any cancellations or changes. This includes modifications to sizing, shipping address, or payment method. To initiate a return, please wait until you receive your package and then register your return.

Due to the speed at which we process shipments, we cannot combine separate orders into a single package once they have been confirmed.

You have 14 days from receiving your order to let us know you want to return it, and up to 14 more days to ship it back. Garments must be unworn, unwashed, with tags attached and returned in their original polybag.

Full conditions in Returns & Refunds.

Register a return before shipping anything back. We'll confirm the return address and instructions. We cannot accept returns sent without prior authorization, and any shipping or import fees generated by unauthorized labels will be deducted from your refund.

To encourage conscious shopping and reduce the environmental impact of transport, we do not offer free returns: return shipping costs are the customer's responsibility. On our end, we cover all internal costs for inspection and restocking.

Once your package reaches our logistics center, our team inspects it within 3-5 business days. If everything is in order, we'll process the refund to your original payment method — including the standard shipping cost of your original order if you return the order in full. Depending on your bank, funds may take 5-10 business days to appear in your account.

For more information visit our Refund Policy.

We don't offer direct exchanges. Our collections are produced in limited runs and stock moves fast, so the quickest and safest way to get your size is to place a new order right away (before it sells out) and return the original item following the steps above.

Register your return through Register a return, attaching photos of the item, its tag and the packaging. If the damage happened in transit, let us know within 72 hours of delivery so we can also claim against the carrier. For manufacturing faults, contact us as soon as you notice them. Once verified, you choose between a replacement or a full refund, and we cover every shipping cost.

Details in Returns & Refunds and Warranty.

First, check with neighbors, your building's reception, or the pickup point — packages sometimes land one door away. If it still doesn't appear within 48 hours, write to logistics@nautrunning.com within 7 days of the “delivered” status so we can open an investigation with the carrier. After that window, carriers no longer accept claims, which makes the case much harder to resolve — so don't wait.

If a package comes back to us because the address was wrong or it wasn't collected in time, reshipment is at the customer's cost. If you prefer a refund, we deduct the cost of the return trip.

Details in Returns & Refunds.

We design all our gear in Barcelona and manufacture it in Portugal and China. Today, manufacturing in Asia is no longer synonymous with low costs, but with cutting-edge textile technology. We work exclusively with leading facilities in technical fabric development that adhere to strict ethical labor audits and sustainability certifications. We choose our partners for their excellence in high-performance sportswear, not their price.

To help you find the perfect fit, you will find a detailed size chart on every product page.

We practice conscious manufacturing, which means we produce limited units of each design to avoid overproduction. We only restock items with the highest demand. If your size is out of stock, we highly recommend leaving your email on the product page; you will be the first to know as soon as it's back.

To ensure your gear performs at its best for a long time, please follow the specific washing and care instructions found both on the product page and printed on the interior label of the garment.

Naut warrants its garments against defects in materials and workmanship for 3 years from the date of delivery, or for any longer period required by the applicable law of your country of residence. For more information, see the warranty page.