RETURNS & REFUNDS

You have 14 days from receiving your order to let us know you want to return it, and up to 14 more days to ship it back.

Garments must be unworn, unwashed, with all original tags attached, and returned inside their original polybag (the transparent bag your garment comes in). You can absolutely open it to try the garment on — just keep the bag and tags to send everything back as you received it. If an item comes back worn, washed, without tags or missing its polybag, we may apply a deduction to your refund for the diminished value of the garment.

For hygiene reasons, sealed items (such as socks or bandanas) can only be returned if the seal remains unopened.

As an independent brand, we manufacture responsibly and strive to minimize our carbon footprint. Mass returns or buying multiple sizes "just to try" create an unnecessary environmental impact due to additional transport. To help you get it right the first time, you'll find a detailed size chart on every product page.

Voluntary returns: Return shipping to our logistics center is the customer's responsibility; we don't offer free returns. The shipping you paid when placing the order is refunded when you return the order in full, and not when you return only part of it. If you chose a more expensive delivery option, we refund up to the cost of the standard option.

Faulty or incorrect items: In this case you bear no cost at all: neither the return shipping nor the original shipping. See our Warranty page.

For international returns, use the Register a Return form in the Customer Service menu before shipping anything: we'll confirm the return address and instructions. Returns sent without prior authorization cannot be accepted.

Customs duties and taxes (DAP shipments) paid upon receiving the package are collected directly by your local government, not by Naut, and are therefore non-refundable by us. To claim them back after a return, contact your local customs office.

Important for shipments outside the EU: use only the label or instructions confirmed by our team. If you use your own or a third-party label that generates import taxes upon re-entering Spain, those costs will be deducted directly from your refund. Likewise, if an international order is returned to us due to unresolved import duties at the destination, the cost of the return trip will be deducted from the refund amount.

If you receive a damaged, faulty, or incorrect item, the return is entirely on us. Use the Register a Return form in the Customer Service menu — ideally within 72 hours of delivery for transport damage so we can also claim against the carrier — or as soon as you detect a manufacturing fault, attaching photos of the item, its tag, and the packaging. Once verified, you can choose between a replacement or a full refund, and we cover all shipping costs. Do not ship anything back without prior confirmation from our team. None of this limits the legal warranty that protects your purchase.

If a package returns to our facilities because the delivery address was incorrect or incomplete, or because it was not collected from the pickup point within the carrier's deadline, reshipment costs are borne by the customer. If a refund is preferred, the logistical cost of the return trip will be deducted from the refunded amount.

If your tracking shows "delivered" but you haven't received the package, you must notify us at logistics@nautrunning.com within 7 days of the delivery status so we can open an investigation with the carrier. Claims submitted after this period cannot be escalated to the carrier and may not be eligible for compensation.